Frequently Asked Questions

How does one qualify for services?
Through collaboration with you, your loved one, and their physician, home health services are provided for both new diagnoses and exacerbated pre-existing conditions.
What is the process to obtain services?
Following a hospitalization, diagnosis of a terminal illness, challenges with self-care, etc., a referral can be made to home health services. Once the referral is processed, a registered nurse visits the patient at home, creates a specialized plan of care and treatment goals authorized by the physician, implements new orders, and provides education on medications and medical conditions.
Why choose Victory Home Care, Inc.?
Victory Home Care, Inc. is among the few Home Health agencies that prioritize building a strong bond with clients to ensure necessary services are provided. We offer educational support to help clients better understand their diagnosis, treatment processes, and options. Our employees undergo comprehensive screening, including criminal background checks and listing on the “Nurse Aide Registry.” We believe in early interventions to prevent unnecessary emergency room visits and hospitalizations, ensuring our patients can stay in the comfort of their own homes.
How are care providers screened?
Our care providers undergo thorough screening, including employment verification, license and certification verification, in-house skill assessments, background checks, and random task assessments.
What is the training and experience level of care providers?
All our care providers are experienced, qualified, and certified in all the job functions they perform. We carefully match our clients with employees based on various factors and considerations.
Will care providers receive additional training for specific family needs?
If there’s a need, we ensure our employees receive additional training to meet specific client needs.
How and by whom are care providers supervised?
Our care providers are supervised by case managers, office administrators, clinicians, and nurse administrators, all guided by state and federal regulations. Our policies and procedures clearly outline supervisory levels and functions.
What procedures does the program have for emergencies?
Our policies and procedures define and guide our employees on how to respond to emergencies.
Are families limited to a certain number of hours of services?
The minimum service duration is 2 hours per day.
What are the costs of services? How is payment arranged?
Service costs vary based on several factors and are not specific. Payment sources include insurance, SSI, Medicaid, Veterans’ benefits, foundation grants, non-profit and disability organizations, state agencies, and private pay.
Can a personal care assistant (PCA) assist with medication administration?
No, PCAs are not trained to administer medication.
Can my caregiver smoke in my house?
No, caregivers are prohibited from smoking in your house.